In the case of CaseTrust RCMA Joint Accreditation Scheme for renovation businesses, the external bodies are:
Term of each accreditation: 4 years period
Frequency of audit during each term:
One more interim audit on a bi-yearly basis
The contractor industry has been listed in the top ten industries with the highest number of complaints received by CASE in the past decade. The top two types of complaints are usually on unsatisfactory services and failure to honour the contractual agreement. For example, contractors may deliver shoddy work such as uneven tiles on the floor, misaligned cabinet doors, wrong paint colour on the walls, water leakage from the pipes, etc. There are often cases where consumers are left in the lurch after the contractor collects the deposit and disappears.
Case encourages consumers to engage a CaseTrust accredited contractor. The Accreditation Scheme will help renovation businesses to tighten up their business and operational systems and practices for fair and transparent trading and quality works.
An affiliation with a history stretching back over 30 years, the Singapore Renovation Contractors and Material Suppliers Association (or RCMA) is a non-profit organisation dedicated to promoting the industry and improving the quality and standards of the construction and materials supply sector in Singapore.
9 Jurong Town Hall Road #04-16 Trade Association Hub, Jurong Town Hall, Singapore 609431
+65 6443 0540
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